WHU Disabled Supporter Assistants

The Club has between 25 -31 Disabled Supporters Assistants (DSA) on duty on matchdays at the London Stadium. Easily recognisable by their bright pink livery, they are there to assist our accessible supporters, wherever they can.

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Along with the Supporter Liaison Officers (SLOs) Area Managers, the DSAs are all skilled in up-to-date disability awareness training and some have also trained in British Sign Language, something the Club initiated providing relevant training pre covid. Many of the DSAs come from a career background in schools or social health care within the accessibility, special needs and health sector and offer a wealth of experience and relevant qualifications.

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The DSAs can provide support & directional assistance and listen to feedback & concern and can be found at the allocated accessible stadium turnstiles and then are relocated around the Stadium to continue to assist disabled supporters throughout the game.

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The DSAs are NOT there to act as Stewards or undertake any of the tasks expected of this workforce. Should situations arise they will request a manager or relevant staff member to assist.

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For assistance with any accessibility issue please contact the team via e-mail at accessibility@westhamunited.co.uk.